Frequently Asked Questions

Orders & Shipping

How long does delivery take?
We offer multiple shipping options depending on your location:

• USA – Economy (Free): 7–12 business days
• USA – Standard ($9.99): 6–11 business days
• USA – Express ($15.99): 5–10 business days
• International – Economy (Free): 7–12 business days (Australia, Austria, Canada, and 23+ more countries)

Do you ship internationally?
Yes! Aurevia ships worldwide to countries including Australia, Austria, Canada, and many more. International Economy shipping is free and takes 7–12 business days.

How much does shipping cost?
For US orders, Economy shipping is free. We also offer Standard shipping for $9.99 (6–11 business days) and Express shipping for $15.99 (5–10 business days). International Economy shipping is free.

How can I track my order?
Once your order is shipped, you'll receive a tracking number via email to monitor your delivery.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, in original condition, and in original packaging.

How do I exchange a pair for a different size?
Contact us at support@aureviadecor.com with your order number and the size you need. We'll arrange an exchange promptly.

Products

How do I find my shoe size?
We recommend using our size guide available on each product page. If you're between sizes, we suggest sizing up for comfort.

Are your shoes true to size?
Most of our shoes are true to size. Product pages include specific sizing notes where applicable.

What materials are used in Aurevia shoes?
Aurevia uses premium quality materials including genuine leather, suede, and high-grade synthetic materials depending on the style.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure, trusted payment gateways.

Contact

How can I reach Aurevia customer support?
You can contact us via our Contact Us page. We respond within 24 hours on business days.