Refund policy
Thank you for shopping with us!
We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with a fair and transparent refund and return process.
Return Eligibility
You may request a return or refund if:
- You received a damaged or defective product
- You received the wrong item
- The product is significantly different from its description
To be eligible for a return:
- The request must be made within 30 days of receiving the product
- The item must be unused and in its original condition (if applicable)
Who pays for return shipping? Customer
Is there a restocking fee? No
Address for Returns:
8375 sultana ave unit 2, fontana ca 92335, United States.
Refund Process
Once your return request is approved:
- If approved, your refund will be processed within 10 business days
- Refunds will be issued to your original payment method
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to misuse
- Custom or special-order products
Return Shipping
Customer Remorse (Changed mind): If you wish to return an item because you changed your mind, the customer is responsible for the return shipping costs.
Refund Approval Conditions
Refunds are only approved after:
- Verification of product issue
- Proof provided (photo/video) if applicable.
Order Cancellations
If you wish to cancel an order, please contact us at support@aureviadecor.com within 12 hours of placing your order. Once the order has been processed and dispatched from our warehouse, we cannot cancel it, and you will need to follow our return process upon delivery.
Contact Us
If you have any questions about refunds or returns, please contact our support team. We are always ready to assist you.
We value honesty, transparency, and customer satisfaction. Thank you for trusting our store!
📩 Customer Support
📧 Email: support@aureviadecor.com
📞 Phone: +1 (213) 519-5661
📍 Address: 8375 sultana ave unit 2, fontana ca 92335, United States.