Refund policy

Thank you for shopping with us!

We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with a fair and transparent refund and return process.

Return Eligibility

You may request a return or refund if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is significantly different from its description

To be eligible for a return:

  • The request must be made within 30 days of receiving the product
  • The item must be unused and in its original condition (if applicable)

Who pays for return shipping? Customer
Is there a restocking fee? No

Address for Returns:
2067 E 55th St, Vernon, CA 90058, USA

Refund Process

Once your return request is approved:

  • If approved, your refund will be processed within 10 business days
  • Refunds will be issued to your original payment method

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged due to misuse
  • Custom or special-order products

Return Shipping

Customers are responsible for arranging and covering the cost of return shipping.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery so we can review the issue and provide assistance.

Refund Approval Conditions

Refunds are only approved after:

  • Verification of product issue
  • Proof provided (photo/video)  required.

Contact Us

If you have any questions about refunds or returns, please contact our support team. We are always ready to assist you.

We value honesty, transparency, and customer satisfaction. Thank you for trusting our store!

📩 Customer Support

📧 Email: support@aureviadecor.com
📞 Phone: +1 (213) 519-5661
📍 Address: 2067 E 55th St, Vernon, CA 90058, United States